Prof. Dr. Heidi Zeller, RN, MNS

Due to demographic trends, the importance of outpatient and inpatient care facilities will continue to grow in the future and requirements, including infection prevention in inpatient care facilities, will increase. While the demands on the quality of services are increasing, the financial viability of care costs is increasingly being discussed critically. In order to successfully position yourself as an inpatient care facility in this conflict of objectives, you need an interdisciplinary way of thinking, a good understanding of your target group and specialist business knowledge. In addition to a clear strategic orientation, this also includes holistic risk management, which takes into account both financial and non-financial aspects (including liability, safety, etc.).