Michael Ziegler
IPM Institut für Informations- und ProzessmanagementDozent für Wirtschaftsinformatik
+41 58 257 16 42michael.ziegler@ost.ch
Profile
Michael Ziegler is a research associate at the Institute for Information and Process Management. He is involved in various projects with a focus on process management, web development and data science. Previously, he worked for various companies in diverse industries. He completed an apprenticeship as a mediamatics before studying economics at the University of Zurich and business process management at the FHV. He is currently studying Information Systems at the University of Liechtenstein.
Area of Expertise
- Process management, process modeling
- web development
- database modeling
- Business analysis, requirements engineering
- Project management, project portfolio management
Education
- MSc Information Systems (2023)
- M.A. Business Process Management
- B.A. Economics
- Supplementary examination Passerelle
- Professional apprenticeship as mediamatiker (incl. technical vocational baccalaureate)
Professional Experience
- Research Associate at the Institute for Information and Process Management (OST)
- Research associate at the Swiss Institute for Entrepreneurship (FHGR)
- Project Manager Business Processes (Thyssenkrupp Presta)
- Segment Manager Private and Investment Clients (Raiffeisen Switzerland)
- Employee project and process management (SGKB)
- Trainee Project Management (Swisscom AG)
- Clerk Disposition Controlling (Lidl Schweiz AG)
- Management Support (Clariden Leu AG)
- Web Developer (2sic Internet Solutions GmbH)
Teaching Experience
- Business Processes (Bachelor level)
- Business Process Management Fundamentals (Bachelor level)
- Coach for practical projects (Bachelor level)
- Innovation Management (FHGR, Bachelor level)
Projects
- Research project "Children's rights in your pocket" for the participatory design of a web application, project partners: PH Lucerne, UNICEF Switzerland and Liechtenstein, Paul Schiller Foundation, Federal Social Insurance Office and others.
- Research project "COFUSE" for the co-creation of smart energy services in the heating sector, project partner: St.Galler Stadtwerke
Publications
Peer-Reviewed Journal Articles and Conference Proceedings
- BALDAUF, M., INGOLD, S., THOMA, A., DICKENMANN, C., ZIEGLER, M. (2023). Children’s Rights in Your Pocket – Lessons Learned from a Three-Year Case Study on Participatory App Design with Children. Proceedings of the 22nd International Conference on Mobile and Ubiquitous Multimedia.
- STÖCKLER, S., BEKIRI, V., ZIEGLER, M. (2023). Vom belegorientierten zum prozessgetriebenen ERP – Workflow neu gedacht. Proceedings of the SAP Academic Community Conference 2023 DACH. doi:10.14459/2023md1719876
- RISS, U., ZIEGLER, M., SMITH, L. J. (2023). Value Dimensions of Digital Applications and Services: The Example of Voice Assistants. International Journal of Web Engineering and Technology, 18 (4), pp. 319-343. 10.1504/IJWET.2023.136174
- RISS, U., ZIEGLER, M., SMITH, L. J. (2022). Value in Digital Technologies and Services. In Lorna Uden (Ed.), Fifteenth International Conference on Knowledge Management in Organisations. Cham: Springer CCIS.
Teaching related publications
- ENDL, R., ZIEGLER, M. (2023). Strategische Prozessorganisation bei der Schob AG. Open Education Platform for Management Schools, 316.
- ZIEGLER, M. (2022). Fallstudie zu operativem Prozessmanagement: Steering AG. Open Education Platform for Management Schools, 321.
- ENDL, R., ZIEGLER, M. (2022). Fallstudie zu strategischem Prozessmanagement: MicroElectric AG. Open Education Platform for Management Schools, 312.
- ENDL, R., ZIEGLER, M. (2022). Prozessmodellierung, -analyse und -optimierung bei der Versicherungs AG. Open Education Platform for Management Schools, 315.
Presentations
- TÖDTLI, B., KRAFT, M., ZIEGLER, M., BINDER, P. (2023). Cyberbullying Detection using Machine Learning: Insights from an Applied Research Project. "EXPLORING CRITICAL CHALLENGES FOR THE CHANGING NATURE OF WORK".
- GROHER, W., ZIEGLER, M. (2023). IT-Puls: Process Mining in der Praxis. OST-IPM.