Dr. Hans-Dieter Zimmermann

Hans-Dieter Zimmermann is a senior lecturer in Information Systems in the School of Management. His areas of research and teaching include digitalization in business and society.

Area of Expertise

• Digitalization in business and society
• Digital Business & Electronic Commerce
• Digital Democracy & Smart City- Smart City

Education

• Studies in Business Administration at the Universities of RWTH Aachen and Erlangen-Nuremberg.
• Doctorate at the University of St. Gallen HSG on the subject of the information society

Professional Experience

• Senior Lecturer for Information Systems at the Institute for Information and Process Management IPM
• Head of the Swiss Institute for Information Science and lecturer at the HTW Chur
• Substitute professor at the University of Münster
• Scientific director of the research area Competence Center Electronic Markets CCEM at the University of St. Gallen
• Research stay as Visiting Scholar at the University of California, Berkeley

Teaching Experience

• Digital Business
• Introduction to Information Systems
• Business Informatics
• various programs in executive education
• Supervision of bachelor and master theses

Projects

• Virtial Reality in eGoverment
• Conversational E-Government: Voice-based electronic citizen services (conego)
• Benefit-based digitalization navigator for SME (DigiNav)
• eSociety Bodensee 2020

Memberships

• Gesellschaft für Informatik GI

Editorials and Reviewing

• Head of Editorial Board: Open Education Platform for Management Schools
• Co-Editor in Chief: Electronic Markets - The International Journal on Networked Business
• Reviewer for various journals and scientific conferences

Awards

• Bled eConference Fellow Award, University of Maribor, Faculty of Organizational Sciences, Slovenia
• Medal of Recognition, University of Liberec, Czech Republic
• Prize winner of the ‘Integrata Stiftung für humane Nutzung der Informationstechnologie‘
• Prize winner of the competition ‘Technologiestandort Schweiz’

Peer-Reviewed Journal Articles and Conference Proceedings

• GULER, M., BEKIRI, V., BALDAUF, M., ZIMMERMANN, H.-D. (2024). Virtual Reality for Home-Based Citizen Participation in Urban Planning – An Exploratory User Study. HCI INTERNATIONAL 2024 - 26th International Conference on Human-Computer Interaction. Washington DC, 29 June - 4 July.
• BALDAUF, M., ZIMMERMANN, H.-D., BAER-BALDAUF, P., BEKIRI, V. (2023). Virtual Reality for Smart Government – Requirements, Opportunities, and Challenges. HCI INTERNATIONAL 2023 - 25th International Conference on Human-Computer Interaction (pp. 3-13). https://doi.org/10.1007/978-3-031-35969-9_1
• ZIMMERMANN, H.-D., MAROLT, M., PUCIHAR, A. (2022). Social media use and business performance in SMEs: the mediating roles of relational social commerce capability and competitive advantage. Sustainability, 14 (22), pp. 1-14.
• BALDAUF, M., ZIMMERMANN, H.-D., PEDRON, C. (2021). Exploring Citizens’ Attitudes Towards Voice-Based Government Services in Switzerland. In Masaaki Kurosu (Ed.), Human-Computer Interaction. Design and User Experience Case Studies (pp. 229-238). Lecture Notes in Computer Science (LNCS). 10.1007/978-3-030-78468-3_16
• BALDAUF, M., ZIMMERMANN, H.-D. (2020). Towards Conversational E-Government - An Experts' Perspective on Requirements and Opportunities of Voice-based Citizen Services. HCI in Business, Government and Organizations. Lecture Notes in Computer Science (LNCS).
• ZIMMERMANN, H.-D., MAROLT, M., PUCIHAR, A. (2020). Enhancing Marketing Performance through Enterprise-Initiated Customer Engagement. Sustainability, 12 (9), pp. 1-16. https://doi.org/10.3390/su12093931
• MAROLT, M., ZIMMERMANN, H.-D., ŽNIDARŠIC, A., PUCIHAR, A. (2020). Exploring Social Customer Relationship Management Adoption in Micro, Small and Medium-Sized Enterprises. Journal of Theoretical and Applied Electronic Commerce Research, 15 (2), pp. 38-58. 10.4067/S0718-18762020000200104
• ZIMMERMANN, H.-D., MAROLT, M., PUCIHAR, A. (2019). Social CRM Through the Eyes of Micro, Small and Medium-sized Enterprises. In Polona Šprajc, Iztok Podbregar, Damjan Maletic, Mirjana Radovanovic (Eds.), Ecosystem of Organizations in the Digital Age: 38th International Conference on Organizational Science Development (pp. 609-619). Maribor, Slovenia: University of Maribor. 10.18690/978-961-286-250-3.48
• ZIMMERMANN, H.-D. (2018). Exploratory study of Social CRM use in SMEs. Engineering Economics, 29 (4), pp. 468-477.
• ZIMMERMANN, H.-D. (2016). Digital Transformation - The emerging Digital Economy. In J. Skrbek, D. Nejedlova, & T. Semeradova (Eds.), Proceedings of the Liberec Informatics Forum 2016 (pp. 138-146).
• ZIMMERMANN, H.-D. (2016). Youth e-participation: Lessons Learned from an Ongoing Project in Switzerland. In J. Versendaal, C. Kittl, A. Pucihar, & K. B. Mirjana (Eds.), Proceedings of the 29th Bled eConference (pp. 588-596).
• ZIMMERMANN, H.-D., PUCIHAR, A. (2015). Open Innovation, Open Data and new Business Models. In V. Doucek, P.; Chroust, G.; Oskrdal (Eds.), Proceedings of IDIMT 2015 - 23rd Interdisciplinary Information and Management Talks (pp. 449-458).
• MAROLT, M., PUCIHAR, A., ZIMMERMANN, H.-D. (2015). Social CRM adoption and its impact on performance outcomes: a literature review. Organizacija, 48 (4), pp. 260-271.
• ZIMMERMANN, H.-D. (2014). Smart Cities und Privatheit. Lecture Notes in Informatics , P-232, pp. 2553-2539. Stuttgart.
• ALT, R., ZIMMERMANN, H.-D. (2014). Status of business model and electronic market research:An interview with Paul Timmers. Electronic Markets (em), 24 (4), pp. 235-241. 10.1007/s12525-014-0177-3
• ALT, R., ZIMMERMANN, H.-D. (2014). Status of business model and electronic market research: An interview with Alexander Osterwalder. Electronic Markets (em), 24 (4), pp. 1-7. 10.1007/s12525-014-0176-4

Chapters in Edited Books

• ZIMMERMANN, H.-D. (2019). Evaluation of an eParticipation Project Against eParticipation Success Factors. In Chugunov, Andrei; Misnikov, Yuri; Roshchin, Evgeny; Trutnev, Dmitrii (Eds.), Electronic Governance and Open Society: Challenges in Eurasia. EGOSE 2018 (pp. 295-307). Cham: Springer International Publishing Switzerland.
• MEIER, A., ZIMMERMANN, H.-D. (2016). Digitales Entwicklungsmodell smarter Städte (1 ed.). In Andreas Meier, Edy Portmann (Eds.), Smart City (pp. 3-18). Wiesbaden: Springer Fachmedien . 10.1007/978-3-658-15617-6_1
• ZIMMERMANN, H.-D. (2014). Smart Cities und Privatheit. In W. Schröter (Ed.), Identität und Virtualität - Einblicke in neue Arbeitswelten und “Industrie 4.0” (pp. 315-321). Mössingen: Talheimer Verlag.

Professional Journals and Newspaper

• BAUMGARTEN, C., BRENNER, A., ENGELKE, D., STÖCKLER, S., THIEL, C., THOMA, A., ZIMMERMANN, H.-D. (2022). Perspektiven auf das Konzept der digitalgestützten Zusammenarbeit. Springer Gabler, pp. 143-177. Wiesbaden.
• BALDAUF, M., ZIMMERMANN, H.-D. (2019). "Conversational Government" – Sprechen ist das neue Schreiben. Netzwoche: Internet und E-Business in der Schweiz, IT for Gov, pp. 7.
• ZIMMERMANN, H.-D. (2019). Ihr müsst Nutzen stiften! Jahresbericht der IBH, pp. 24-27.
• ZIMMERMANN, H.-D. (2018, June). Scheitern zulassen - Digitale Transformation, Geschäftsmodellinnovation und Blockchain. LEADER Das Unternehmermagazin, pp. 40-41. St. Gallen.
• DEVECCHI, L., ZIMMERMANN, H.-D. (2017, August). Digital heisst immer auch analog. Kommunalmagazin, 36.
• ZIMMERMANN, H.-D. (2016). E-Partizipation für Kinder und Jugendliche: Umsetzung der E-Partizipation für Kinder und Jugendliche in der Gemeinde Grabs. Jusletter IT – Die Zeitschrift für IT und Recht.

Presentations

• ZIMMERMANN, H.-D. (2024). femalITy - The Eastern Switzerland Networking Event for Women in IT. University of Maribor, Slovenia.
• ZIMMERMANN, H.-D., BALDAUF, M., PEDRON, C. (2021). "Exploring Citizens' Attitudes towards Voice-Based Government Services in Switzerland",. HCI International 2021.
• ZIMMERMANN, H.-D. (2021). "Open Education Platform (OEP) - Die offene Austauschplattform für exzellenten Unterricht an Wirtschaftshochschulen". Open Education Days.
• ZIMMERMANN, H.-D., BALDAUF, M. (2020). "Towards Conversational E-Government: An Experts’ Perspective on Requirements and Opportunities of Voice-Based Citizen Services". HCI International 2020.
• ZIMMERMANN, H.-D. (2020). "Electronic Markets - The International Journal on Networked Business". PACIS 2020.
• BALDAUF, M., ETTEMEYER, A., IHLENBURG, D., JAESCHKE, P., KUGLER, P., OLBERT-BOCK, S., ... ZIMMERMANN, H.-D. (2019). DigitalisierungsNavigator DigiNav. DIR Konferenz Digitale Innovation in der Region "Neue Anwendungsfälle der digitalen Revolution in Industrie und Wirtschaft" (25.11.2019).
• ZIMMERMANN, H.-D. (2019). eCommerce im Überblick: vom Verkaufskanal zur Kundenerlebnis. Digital Breakfast.
• ZIMMERMANN, H.-D., HUBMANN, J. (2019). Anwendungsdomänen von Blockchain-basierten Smart Contracts: Erkenntnisse aus der Literatur. 14. Internationale Tagung Wirtschaftsinformatik.
• ZIMMERMANN, H.-D. (2017). Digitalisierung - Chancen und Herausforderungen für Wirtschaft, Staat und Verwaltung. Vortrag KMU Forum der CVP St. Gallen.
• ZIMMERMANN, H.-D. (2017). Gemeinde 4.0 – Chancen und Herausforderungen neuer Technologien für die Verwaltung. Workshop, Gemeinde Neckertal, Mogelsberg.
• ZIMMERMANN, H.-D. (2017). Digitalisierung - (k)ein IT Thema!?. Vortrag Connecta 2017.
• BALDAUF, M., ETTEMEYER, A., IHLENBURG, D., JAESCHKE, P., KUGLER, P., OLBERT-BOCK, S., ... ZIMMERMANN, H.-D. (2017). DigitalisierungsNavigator DigiNav, Posterpräsentation. Swissmechanic Business Day (14.09.2017).
• ZIMMERMANN, H.-D. (2017). Partizipation 4.0: E-Participation in Grabs. Vortrag 7. Ostschweizer Gemeindetagung – Digitalisierung – Dialogisierung?.
• ZIMMERMANN, H.-D. (2017). Digitalisierung im Handel - eine Bestandsaufnahme. Vortrag Topsoft, Zürich.
• ZIMMERMANN, H.-D. (2017). Digitalization and SME: Vision vs. Reality. Vortrag Panel 'WATIFY: Modernisation of Europe’s Industry', 30th Bled eConference, Bled, Slovenia, June 18-21.
• ZIMMERMANN, H.-D. (2017). eParticipation für Kinder und Jugendliche: Erfahrungen und Handlungsempfehlungen. Vortrag 4. Internationale Tagung Soziale Arbeit und Stadtentwicklung, Basel.
• ZIMMERMANN, H.-D. (2017). Zwischen Stammtisch und WhatsApp: Herausforderungen und Möglichkeiten des kommunalen Dialoges. Vortrag Expertenforum Bürgerbeteiligung 2017.
• ZIMMERMANN, H.-D. (2017). Übergreifende Zusammenarbeit: Kooperation als Antwort auf finanzielle und technische Herausforderungen. Vortrag Swiss eGovernment Forum 2017.
• ZIMMERMANN, H.-D. (2016). KMUdigital - a Program Supporting SME to Cope with Challenges of Digitalization. 14th Interdisciplinary European Conference on Entrepreneurship Research IECER.
• ZIMMERMANN, H.-D. (2016). Die Digitalisierung der Wirtschaft - Aktuelle Entwicklungen und Ausblick. Industrieverein Appenzell Ausserrhoden.
• ZIMMERMANN, H.-D. (2016). Auswirkungen der Digitalisierung auf das Arbeiten und Wirtschaften. Digitalisierung kennt keine Grenzen, Konstanz (15.01.2016).
• ZIMMERMANN, H.-D. (2015). Die Bodenseeregion als Innovationsregion – heute und in Zukunft. Wirtschaftskonzil 2015, Forum 3: .Innovation als Zukunftssicherung im Bodenseeraum.